Department of Health Client Information Clerk Vacancy at Heidelberg Hospital: Grade 12 Required
The Gauteng Department of Health is inviting applications for a Client Information Clerk Level 5 vacancy at Heidelberg Hospital. This opportunity is suitable for applicants with Grade 12 and computer literacy who are interested in working in a healthcare administration and customer service environment.
The successful candidate will join the hospital’s Quality Assurance Directorate and will be responsible for supporting the management of patient complaints, patient experience information, administrative records and related quality assurance activities.
There is one Client Information Clerk post available, with a salary of R237 453 per annum plus benefits.
Applications must be submitted through the official Gauteng Government e-Recruitment portal before the closing date of 11 September 2026.
Department of Health Client Information Clerk Vacancy Overview
Employer: Gauteng Department of Health Job Title: Client Information Clerk Level 5 Directorate: Quality Assurance Number of Posts: 1 Reference Number: refs/056416 Location: Heidelberg Hospital, Gauteng Salary: R237 453 per annum plus benefits Closing Date: 11 September 2026
Minimum Requirements
Applicants interested in the Client Information Clerk vacancy at Heidelberg Hospital must have:
Grade 12.
Computer literacy, including knowledge of Microsoft Office.
Good verbal and written communication skills.
Ability to communicate effectively with people at different levels.
Good customer service skills.
Ability to organise and plan work effectively.
Ability to work under pressure.
Ability to work independently as well as part of a team.
Ability to manage and handle conflict appropriately.
Ability to act with tact and discretion.
Self-motivation and a professional approach to work.
Applicants should also be prepared to undergo medical surveillance as an inherent requirement of the position.
Key Duties and Responsibilities
The successful Client Information Clerk will play an important role in supporting patient experience and quality assurance services at Heidelberg Hospital.
Ensuring that all complaints are correctly captured manually and electronically together with their outcomes.
Helping ensure that patients are given an opportunity to express their perceptions, opinions and experiences regarding services provided by the health establishment.
Safeguarding documents relating to complaints and patient safety incidents.
Assisting with the safe keeping of relevant patient clinical records.
Assisting with meetings relating to complaints and the Patient Experience of Care Survey.
Taking and preparing minutes during relevant meetings.
Assisting with the handling and resolution of complaints.
Following workplace policies, procedures and reporting timelines.
Keeping up to date with activities, services and different areas within Heidelberg Hospital so that patients and visitors can be correctly directed.
Participating in approved training and development programmes.
Attending meetings and training sessions approved by the supervisor.
Complying with the Performance Management and Development System, including annual contracting, mid-year reviews and final assessments.
Skills Needed for the Client Information Clerk Position
Because this role involves regular interaction with patients, staff members and members of the public, strong interpersonal skills are important.
Candidates should be comfortable dealing with complaints professionally and should be able to remain calm in situations where patients or visitors may be unhappy with a service.
Good organisation, communication, confidentiality and administrative skills will also be valuable because the position involves maintaining complaint records and other sensitive documentation.
Salary and Benefits
The successful candidate will receive a salary of:
R237 453 per annum, plus applicable Public Service benefits.
The position is classified at Level 5.
How to Apply for the Department of Health Client Information Clerk Vacancy
Applications must be submitted online through the Gauteng Government e-Recruitment portal.
Applicants must submit the required application information, including:
A fully completed and signed new Z83 application form.
A detailed and updated CV.
The Z83 form can be obtained from any Public Service Department or through the Department of Public Service and Administration.
Applicants should ensure that all required sections of the Z83 form are completed correctly.
Applications without the required Z83 form and detailed CV may be disqualified.
Shortlisted candidates will be contacted by the Human Resources Unit and may be requested to provide certified copies of qualifications and other relevant documents not older than six months on or before the interview date.
Applicants with foreign qualifications must provide an evaluation certificate issued by the South African Qualifications Authority (SAQA).
Screening and Verification
Candidates may be subjected to Personnel Suitability Checks before an appointment is made.
These checks may include:
Criminal record checks.
Citizenship verification.
Qualification verification.
Company directorship checks.
Social media checks.
Financial record checks.
Reference checks.
The recommended candidate may also undergo medical surveillance where required in accordance with occupational health and safety requirements.
Important Notice to Applicants
The Gauteng Department of Health does not require applicants to make any payment when applying for advertised vacancies.
Job seekers should therefore avoid individuals or organisations requesting money in exchange for assistance with securing a government job.
The Department also reserves the right not to fill an advertised position.
Closing Date
Applications for the Department of Health Client Information Clerk Level 5 vacancy at Heidelberg Hospital must be submitted by:
11 September 2026
Applicants are encouraged to apply before the closing date to avoid last-minute problems with the online recruitment system.
Enquiries
For enquiries relating to this vacancy, contact:
Mr FEW Ngondeka Telephone: (016) 341 1100
Final Reminder
This Client Information Clerk opportunity may be suitable for applicants with Grade 12, computer skills and strong customer service abilities who would like to build experience within the Gauteng public healthcare sector.
Remember to quote reference number refs/056416 when applying and submit your application through the official Gauteng Government e-Recruitment portal before 11 September 2026.
