Entry LevelCompany primary industryAutomotiveJob functional area
Customer ServiceContract term6 Months
Job Description
Trainee – Service Department
The purpose of this role is to assist the Service Department with administrative, customer support while undergoing training within the Service environment.This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
• To coordinate the workflow in the service department, between service advisors, foreman and customers. • Update service customer on all service bookings • Communicate with all Service Staff • Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe. • Ensure job cards are signed off by Technicians • Assist and advise Technicians on quotes in a timeous manner • Give assistance to the Controller, Foreman, Service Manager, Service Receptionist • Follow up on parts ordered to workshop • Book in vehicles • Record and report comebacks • Ensure that your area is kept clean at all times • Ensure the promotion and adherence to safety standards • Sell accessories and additional work • Prepare quotations to be authorized
