Afrizan People Intelligence Job as Customer Care and Sales Agent 2026: Candidates Must Have Ability to Work Independently

About the Afrizan People Intelligence
Afrizan People Intelligence is a prominent South African talent solutions company that helps organisations find, attract, and retain skilled professionals. Drawing on its expertise in recruitment, workforce management, and human capital development, the company connects job seekers with meaningful career opportunities across various industries, including technology, customer service, and customer experience (CX). Through industry knowledge, innovative recruitment strategies, and a strong focus on transformation and Broad-Based Black Economic Empowerment (B-BBEE), Afrizan People Intelligence creates talent solutions that benefit both employers and candidates.

The organisation offers a broad selection of workforce solutions designed to address the changing demands of modern businesses. Its services cover permanent and contract recruitment, temporary staffing, Recruitment Process Outsourcing (RPO), Recruitment as a Service (RaaS), and Business Process Outsourcing (BPO). By working closely with established organisations, Afrizan People Intelligence develops tailored talent strategies informed by workforce analytics, market intelligence, and flexible staffing models. These solutions help businesses improve productivity, optimise operations, and build a stronger foundation for sustainable long-term growth.

About the Afrizan People Intelligence Job as Customer Care and Sales Agent 2026
Afrizan People Intelligence is seeking for candidates who would like an employment opportunity as a Customer Care and Sales Agent with a professional company. The Customer Care and Sales Agent position at Afrizan People Intelligence is suited to motivated and customer-focused individuals who can provide efficient, seamless support while contributing to the company’s sales objectives. The role involves engaging with customers across various channels, understanding their needs, providing appropriate solutions, and ensuring that each interaction contributes to a positive overall customer experience. Agents are also expected to support customer retention by building strong relationships and encouraging continued engagement with the company’s products and services.

The position is ideal for individuals who are comfortable working with digital platforms, enjoy interacting with people, and are motivated by achieving measurable performance goals. Successful candidates will combine strong communication and customer service skills with a proactive sales approach, allowing them to respond effectively to customer needs while identifying opportunities to promote relevant products and services. Through their performance, Customer Care and Sales Agents will play an important role in strengthening customer satisfaction, engagement, and business growth.

You will be required to perform the duties below:

• Deliver seamless customer support through voice and digital channels, including Live Chat, WhatsApp, and social media.
• Resolve customer concerns during the first interaction whenever possible, escalating complex matters when necessary to preserve customer satisfaction.
• Educate customers about DStv products, services, and available digital self-service options.
• Identify opportunities to cross-sell, upsell, and retain customers by understanding and responding to their needs.
• Support proactive customer retention and recovery initiatives to strengthen loyalty and reduce customer churn.
• Maintain accurate and up-to-date customer records while documenting interactions through CRM systems.
• Collaborate effectively with colleagues to meet individual and team performance targets.
• Pursue ongoing learning and professional development to strengthen product knowledge and enhance the quality of customer service.

General Responsibilities as Customer Care and Sales Agent

• Handle customer enquiries through phone, email, chat, and other communication channels.
• Provide professional, friendly, and efficient customer service at all times.
• Identify customer needs and recommend suitable products or services.
• Promote products and services while working toward established sales targets.
• Process customer orders, applications, bookings, or service requests accurately.
• Resolve customer complaints and concerns promptly and professionally.
• Build positive relationships with customers to encourage satisfaction and retention.
• Provide accurate information about products, services, pricing, policies, and procedures.
• Follow up with customers regarding enquiries, sales leads, and outstanding requests.
• Record and update customer information accurately on relevant systems.
• Use omnichannel platforms and digital tools to manage customer interactions effectively.
• Apply appropriate negotiation and sales techniques to convert enquiries into sales.
• Meet or exceed customer service, quality, and sales performance targets.
• Escalate complex customer issues to the appropriate department or supervisor when necessary.

Eligibility Criteria
Individuals interested in the Afrizan People Intelligence Customer Care and Sales Agent position should first confirm that they meet all the specified eligibility requirements. The criteria below are used to assess whether candidates have the qualifications and attributes necessary to be considered for the opportunity. Applicants are encouraged to review each requirement carefully and ensure that they meet all the stated criteria before submitting their applications. Failing to satisfy one or more requirements may affect an applicant’s eligibility and their chances of progressing through the selection process.

The Afrizan People Intelligence Job as Customer Care and Sales Agent  Eligibility Criteria are as follows:

• Hold a Matric certificate or an NQF Level 4 qualification as an essential requirement
• Gain 1–2 years of experience in a contact centre position involving both customer service and sales
• Demonstrate strong communication, negotiation, and customer engagement abilities
• Apply digital literacy skills across various omnichannel platforms
• Maintain a strong sales and customer service focus while paying close attention to detail
• Work effectively both independently and as part of a team in a fast-paced, high-pressure environment.

Application Instructions
Apply online: Afrizan People Intelligence Job as Customer Care and Sales Agent 2026.

Please follow the application instructions below:

1. Access the application portal using Google Chrome to ensure optimal performance and compatibility with the system
2. Complete every section of the application form with accurate, relevant, and up-to-date information
3. Review all details carefully before submitting your application, as the information provided will be thoroughly assessed and any inconsistencies could result in disqualification
4. Consent to the processing of your personal information for registration and candidate evaluation purposes by submitting your application
5. Undergo the required verification process to confirm the accuracy and authenticity of the information provided, noting that false or misleading details may result in disqualification
6. Submit your application only through the designated online platform, as applications delivered by hand, fax, email, or any other means will not be considered.

Closing Date
Application is available as long as it is not deleted on its official website.

Applicants are advised to submit their applications as early as possible to maximize their chances of being considered during the recruitment period. Applying ahead of the deadline also allows sufficient time to address any unexpected issues that may arise during the submission process.